FAQ
Check out our Frequently Asked Questions below. If you still need help please contact me.
Shipping
Where do you ship to?
I currently ship within the United States. If you are looking to have an order shipped internationally, please contact me for a custom quote.
How long does shipping take?
Orders are usually ready to be shipped within 3-5 business days. I ship through USPS, so the time frame is based on which service you pay for.
How do I track my order?
Tracking is found through the USPS website using your tracking number.
Returns
Can I return an item?
Due to the nature of my products, returns are not accepted. If you have any problems with your order, please email me at simplysunshinegifts1@gmail.com, as I do look at things on a case-by-case basis.
Can I exchange for a different item?
No, I do not accept returns or exchanges at this time. Please contact me if you are unhappy with your order for any reason & I will look at things on a case by case basis.
General
Which organizations do you donate to?
I donate to different mental health organizations, which I often change on a monthly basis. Some of these organizations include The Trevor Project, The NAMI branch in Rochester, The Anxiety and Depression Association of America, and The Black Mental Health Alliance.
My Instagram @simplysunshinegifts has the most up to date information on which organizations I am donating to each month.
Do you take custom/wholesale orders?
I take custom and wholesale orders on a case-by-case basis.
If you are looking to have something made, please reach out to me by email at simplysunshinegifts1@gmail.com or reach out in the contact page on my website. I look forward to hearing from you!
Hours of Operation
Currently, all aspects of Simply Sunshine Gifts are operated solely by me.
Part of self-care is having healthy boundaries & I do my best to implement these when it comes to my business.
I do not respond to emails/messages/inquiries on weekends or after 5pm on week nights. Please allow up to 2 business days to hear back from me.
I seriously love what I do & I love hearing from you. Thanks for being here!
Other Questions
Don't see your question here? No problem! Send me an email at simplysunshinegifts1@gmail.com or fill out the contact form located on my website & I will be in contact within 2 business days. Thanks!